My Borgess Health By Ascension Health
My Borgess Health By Ascension: A Beginner's Guide to Managing Your Healthcare Online
My Borgess Health, powered by Ascension, is a secure online portal designed to help you manage your healthcare information and communicate with your Borgess Health care providers. Think of it as your personal digital health hub, accessible anytime, anywhere with an internet connection. This guide will walk you through the key features, common pitfalls, and offer practical examples to help you make the most of this valuable tool.
What is My Borgess Health?
In simple terms, My Borgess Health is a website and mobile app (available for both iOS and Android) that allows you to:
- View your medical records: Access lab results, medications, immunizations, medical history, and summaries of your doctor's visits.
- Communicate with your care team: Send secure messages to your doctors, nurses, and other healthcare professionals.
- Schedule appointments: Request and manage appointments with participating providers.
- Request prescription refills: Order refills for your medications conveniently online.
- Pay your bills: View and pay your medical bills securely through the portal.
- Access health education resources: Find articles and information about various health conditions and wellness topics.
- Manage family members' health: If you have proxy access, you can manage the health information of your children or other dependents.
- Patient Portal: This is the general term for a secure online platform that allows patients to access their health information. My Borgess Health is a specific patient portal used by Ascension and its associated healthcare providers.
- Secure Messaging: This is a safe and confidential way to communicate with your healthcare team. It's more secure than email because it's encrypted and protected under HIPAA regulations (the Health Insurance Portability and Accountability Act).
- Proxy Access: This allows you to view and manage the health information of another person, such as a child, elderly parent, or other dependent. You typically need to fill out a form and provide documentation to gain proxy access.
- Electronic Health Record (EHR): This is a digital version of your medical chart. My Borgess Health pulls information directly from your EHR, providing you with a comprehensive view of your health history.
- My Health: This section provides access to your medical records, including lab results, medications, allergies, immunizations, and visit summaries.
- Messaging: This is where you can send and receive secure messages from your care team.
- Appointments: This section allows you to request and manage your appointments.
- Billing: Here, you can view and pay your medical bills.
- Profile: This section allows you to update your personal information, such as your address, phone number, and insurance information.
- Forgetting your username or password: If you forget your login credentials, use the "Forgot Username" or "Forgot Password" links on the login page. You'll typically be asked to answer security questions or provide other information to verify your identity.
- Not understanding lab results: Lab results can be confusing. If you have questions about your results, don't hesitate to contact your doctor through secure messaging.
- Sending non-urgent messages: Use secure messaging for non-urgent medical questions. For urgent medical needs, call your doctor's office or go to the nearest emergency room.
- Not updating your information: Keep your contact information and insurance details up-to-date in your profile to ensure accurate billing and communication.
- Assuming a message has been read immediately: Your care team may not be able to respond to messages immediately. Allow a reasonable amount of time for a response, typically within 1-3 business days.
- Confidentiality Concerns: Be mindful of where you access My Borgess Health. Avoid logging in on public computers or unsecured Wi-Fi networks.
- Example 1: Requesting a prescription refill: You're running low on your blood pressure medication. Log into My Borgess Health, navigate to the "Medications" section, and select the medication you need refilled. Click the "Request Refill" button and follow the instructions.
- Example 2: Sending a message to your doctor: You have a question about a recent diagnosis. Log into My Borgess Health, go to the "Messaging" section, and click "Compose New Message." Select your doctor's name from the recipient list, type your message, and click "Send."
- Example 3: Viewing your lab results: Your doctor ordered a blood test. Once the results are available, you'll receive a notification in My Borgess Health. Log in, go to the "My Health" section, and click on "Lab Results" to view the results and your doctor's comments.
- Example 4: Scheduling an appointment: You need to schedule a follow-up appointment with your primary care physician. Log into My Borgess Health, go to the "Appointments" section, and click "Schedule an Appointment." Follow the instructions to select a date and time that works for you.
Key Concepts Explained:
Getting Started with My Borgess Health:
1. Enrollment: The first step is to enroll in My Borgess Health. You can typically do this in one of three ways:
* In Person: When you visit a Borgess Health facility, ask the registration staff to help you enroll. They will likely provide you with an activation code.
* Online: Visit the My Borgess Health website (search "My Borgess Health Ascension" on Google to find the official link) and look for the "Sign Up" or "Create Account" option. You may need to provide some personal information to verify your identity.
* Invitation Email/Text: You may receive an email or text message invitation to enroll after a visit to a Borgess Health facility. Follow the instructions in the message to create your account.
2. Activation Code: If you receive an activation code, you'll need to enter it during the enrollment process. This code helps link your account to your medical record.
3. Username and Password: Choose a strong and memorable username and password. Make sure to keep this information secure and do not share it with anyone.
4. Two-Factor Authentication (2FA): Consider enabling 2FA for added security. This adds an extra layer of protection by requiring you to enter a code sent to your phone or email when you log in.
Navigating My Borgess Health:
Once you're logged in, you'll see a dashboard with various options. Here's a brief overview:
Common Pitfalls and How to Avoid Them:
Practical Examples:
Conclusion:
My Borgess Health by Ascension is a powerful tool that can help you take control of your healthcare. By understanding the key features, avoiding common pitfalls, and using the platform effectively, you can improve communication with your care team, access your medical information easily, and manage your health more efficiently. Don't hesitate to explore the platform and contact Borgess Health support if you have any questions or need assistance.
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